常见问题

每日打卡提醒或计时结束提示没有出现,怎么办?

请先在 iPhone 或 iPad 的「设置 → 通知 → MiracleTask」中允许通知,并检查专注模式、静音和设备通知设置。每日打卡提醒可在应用内「设置 → 打卡提醒」中开启并调整时间;计时结束提示需要计时器正在运行。

如何备份或迁移我的记录?

打开应用内「设置」,使用「导出备份」将文件保存到“文件”App 中你选择的位置;在另一台设备安装应用后,使用「导入备份」读取该文件。备份可能包含任务、愿望、心情、体重和照片等个人记录,请妥善保管,不要公开分享。

换设备或重新安装后,记录没有出现?

请检查是否在旧设备导出过备份,并在新设备完成导入。若备份保存在 iCloud Drive 或其他云盘,请先确认文件已下载到新设备。恢复 Apple 设备备份则取决于你的系统备份设置。

如何恢复订阅或购买?

打开应用内的订阅页面,点击「恢复购买」。请确认设备登录的是购买时使用的 Apple 账户。购买和退款由 Apple 管理;如果状态仍未更新,可先稍后重试,再联系支持。

为什么应用请求相机或照片权限?

权限用于拍摄或选择你希望添加到打卡、愿望记录中的照片。你可以在 iOS「设置 → 隐私与安全性」中调整权限。照片由你在应用中管理;隐私处理详情见隐私政策。

如何让问题更快得到定位?

邮件中请附上设备型号、iOS 版本、MiracleTask 版本和复现步骤。请先移除任务标题、照片等不必要的个人信息;如果附截图,请遮挡敏感内容。

联系支持

请发送邮件至 l_charlie@163.com。邮件主题可写“MiracleTask 支持”,并说明你遇到的情况。

Why did my daily check-in reminder or timer alert not appear?

Allow notifications for MiracleTask in iOS Settings → Notifications, and check Focus, mute, and device notification settings. Turn on the check-in reminder and choose a time in the app’s Settings. A timer alert appears when a timer is running and finishes.

How do I back up or move my records?

In the app’s Settings, use Export Backup and save the file to a location you choose in the Files app. On the other device, install MiracleTask and use Import Backup. A backup may contain personal tasks, wishes, moods, weight entries, and photos. Keep it private.

My records are missing after reinstalling or changing devices.

Check whether you exported a backup from the old device and import it on the new one. If the file is in iCloud Drive or another cloud drive, make sure it has downloaded. Restoring an Apple device backup depends on your system backup settings.

How do I restore a subscription or purchase?

Open the subscription screen in the app and tap Restore Purchases. Make sure the device is signed in with the Apple Account used for the purchase. Apple manages billing and refunds.

Why does the app ask for camera or photo access?

Access is used when you choose to take or select a photo for a check-in or wish. You can change access in iOS Settings → Privacy & Security. See the Privacy Policy for details.

What should I include in a support request?

Include your device model, iOS version, MiracleTask version, and steps to reproduce the issue. Remove personal details that are not needed, and redact sensitive information from screenshots.

Contact support

Email l_charlie@163.com with “MiracleTask Support” in the subject and a short description of the issue.