Yue Crosstalk Support

需要帮助?

这里整理了播放、收藏、定时关闭和去广告购买的常见问题。联系支持时,请说明设备型号、iOS 版本、应用版本和操作步骤;请勿发送密码、完整支付信息或个人音频文件。

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常见问题 · 中文

没有声音或无法播放

检查媒体音量和当前蓝牙或 AirPlay 输出设备。先暂停再播放,或完全退出并重新打开应用。曲目文件随应用提供;广告加载则需要网络连接。

如何搜索、收藏或查看最近播放?

在曲目列表中搜索或使用收藏操作;收藏与最近播放可在应用内相应列表中查看。最近播放和播放次数保存在本机。

如何设置定时关闭?

打开应用内的“定时关闭”,可选择分钟数、播放曲目数量或自定义时长。达到条件后,播放会自动停止。

锁屏后还能继续播放吗?

可以。开始播放后,应用支持后台音频;你也可以使用锁屏或系统媒体控制暂停、继续或切换曲目。

如何移除广告或恢复购买?

在应用内打开“去除广告”入口,通过 Apple 完成一次性购买。已购买用户可选择“恢复内购”;付款和退款由 Apple 处理。

收藏和记录能否转移到新设备?

收藏、最近播放和设置保存在本地。是否随设备备份迁移由 iOS 与 iCloud 备份设置决定;应用不提供账号或独立云同步。

Frequently Asked Questions · English

No sound or playback issue

Check media volume and the selected Bluetooth or AirPlay output. Pause and resume playback, or restart the App. Track files are included with the App; loading ads requires a network connection.

How do I search, save favorites, or view history?

Search or use the favorite control in a track list. Favorites and recent listening are available in the App; recent items and play counts are stored locally.

How do I set the sleep timer?

Open Sleep Timer in the App to choose a duration, a number of tracks, or a custom time. Playback stops when the selected condition is met.

Does playback continue when the screen is locked?

Yes. The App supports background audio after playback starts, and system media controls can pause, resume, or change tracks.

How do I remove ads or restore a purchase?

Open Remove Ads in the App to make a one-time purchase through Apple. If you already purchased it, choose Restore Purchases. Apple handles payment and refunds.

Can I move favorites to another device?

Favorites, listening history, and preferences are stored locally. Their migration depends on iOS and iCloud backup settings; the App does not provide accounts or separate cloud sync.

联系支持 / Contact Support

l_charlie@163.com

建议邮件主题:Yue Crosstalk Support。请提供设备与系统版本、应用版本和问题步骤;不要发送 Apple 账号密码、完整收据或银行卡信息。