中文
我们 App 支持与帮助
支持邮箱：l_charlie@163.com
如果你在使用“我们”时遇到通讯录导入、联系人管理、关系评分、联系记录或本地提醒相关问题，可以参考下面的说明，或通过邮箱联系我们。
在 App Store 下载 iOS 版
当前版本以本地数据为主，不提供账号登录、云同步或客服工单系统。联系支持时，请不要发送完整通讯录、敏感备注或他人的隐私信息。
常见使用方式
- 新增联系人：进入联系人页，点击右上角加号，手动创建你想维护的人。
- 导入通讯录：进入联系人页，选择“导入通讯录”，授权后勾选你真正想保存到 App 的联系人。
- 设置关系分：在联系人编辑页为联系人设置 1-10 的手动关系评分。
- 记录一次联系：在联系人详情或记录页添加电话、微信聊天、聚餐、散步等联系记录。
- 安排联系计划：在联系人详情或待联系页创建下一次联系计划，到点后通过本地通知提醒。
常见问题
- 导入通讯录时看不到联系人：请确认已在 iOS 系统设置中为“我们”开启通讯录权限。
- 没有收到提醒：请确认你已在应用内开启本地提醒，并在系统设置中允许“我们”发送通知。
- 待联系状态没有变化：新增或补录一次联系记录后，最近联系时间和关系状态会自动刷新。
- 关系分会自动变化吗：不会。1-10 的关系分由你手动维护，联系记录只影响最近联系时间和提醒状态。
- 数据会同步到云端吗：当前版本不提供账号、云备份、iCloud 同步或多设备同步。
排查建议
- 先检查系统权限：通讯录权限影响导入，通知权限影响提醒。
- 再检查联系人是否已经保存到 App 内；未确认导入的人不会被保存。
- 如果刚刚修改过提醒时间、联系计划或联系人状态，可以进入“设置 - 提醒与通知”刷新提醒。
- 如果应用无法打开本地数据，请先不要删除应用，重启设备后再尝试打开。
联系我们
支持邮箱：l_charlie@163.com
为了更快定位问题，邮件中可以包含：设备型号、iOS 版本、App 版本、问题发生页面、你已经尝试过的操作。请避免发送完整联系人列表、私密备注或他人的敏感信息。
English
We App Support
Support email: l_charlie@163.com
If you have questions about contacts import, contact management, relationship scores, interaction records, or local reminders in We, you can use the information below or contact us by email.
Download the iOS app on the App Store
The current version is local-first and does not provide account login, cloud sync, or a ticketing system. When contacting support, please do not send full address books, sensitive notes, or other people's private information.
Common Tasks
- Add a contact: Open the Contacts tab, tap the plus button, and create a person you want to maintain.
- Import contacts: Choose Import Contacts, grant permission, then select only the people you want to save into the app.
- Set a relationship score: Use the contact editor to set a manual 1-10 score.
- Record an interaction: Add a phone call, WeChat chat, meal, walk, or other interaction from the contact detail or activity page.
- Plan the next contact: Create a contact plan from a contact detail page or the follow-up list, then receive a local reminder at the planned time.
FAQ
- I cannot see contacts during import: Make sure Contacts permission is enabled for We in iOS system settings.
- I did not receive reminders: Make sure local reminders are enabled in the app and notifications are allowed in system settings.
- Follow-up status did not change: After adding or backfilling an interaction record, the last contact time and relationship status are refreshed.
- Does the relationship score change automatically: No. The 1-10 relationship score is maintained manually by you. Interaction records affect last contact time and reminder status only.
- Is data synced to the cloud: No. The current version does not provide accounts, cloud backup, iCloud sync, or multi-device sync.
Troubleshooting
- Check system permissions first: Contacts permission affects import, and notification permission affects reminders.
- Confirm that the contact has been saved into the app. People not confirmed for import are not saved.
- If you recently changed reminder time, contact plans, or contact status, refresh reminders from Settings - Reminders & Notifications.
- If local data cannot be opened, please do not delete the app first. Restart the device and try opening the app again.
Contact Us
Support email: l_charlie@163.com
To help us understand the issue, you may include your device model, iOS version, app version, page where the issue happened, and steps you have already tried. Please avoid sending full contact lists, private notes, or other sensitive information.